The National Academic Mailing list Service, JISCMail (the 'Organisation'), strives to consistantly deliver high levels of service to its customers whilst continuing to improve.

JISCMail operates a Quality Management System (QMS) that has a track record of continuously gaining BS EN ISO 9001:2000 certification. This includes aspects of quality, with specific relevance to the support for customers.

With customer focus as a cornerstone, and in accordance with industry-wide accepted best practice, the Organisation is committed to taking its QMS to the next level by implementing a BS EN ISO 2000 standard framework.

In providing customer value through the most efficient use of technology and people, JISCMail joins the leaders in IT Service by adapting the process view of work as its strategy for success.